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General Help

To see more information on a specific topic below, simply click on the tab for that category and the information will roll-out.

If you still can't find the answer to your question, you can emailus at info@picturesonthepark.com.

Q: Half the menu options below, where are they?

A: They are available once you login to view your photos.

My Account
This page shows your order history and also allows you to download any instant download orders.
Checking Out

You will need to login to checkout your order. If you are new to the site please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make future purchases and so that we can review your orders.

We utilize PayPal for purchases made on this site.

If you do not want to use our online ordering system, we are available to take phone orders from 9AM to 5PM Eastern Standard time every day. Our off-line credit card system takes VISA, MASTERCARD, AMERICAN EXPRESS. You can of course, always mail a check as well but this adds considerable time to the processing of your order. To order by phone please call free: (866) 555-5555

Image File Download Terms
Some images are available as digital files which you can download. All digital files, whether for web use or print use are "Rights Managed". Pictures on the Park reserves the right to prohbit use of any photo being used in a magazine, newspaper or other written or electronic publication without express permission. We retain full copyright privileges of all photographs and reserve the right to use any image taken by our photographers for promotional use and or marketing for Pictures on the Park or by Themeshots Leisure Limited and of their subsidariries.
How to purchase images on this site
After you login, select the images you wish to purchase by clicking on add to cart (you can select mutiple images), when you are finished click on checkout on your gallery page or under your shopping cart page after you've made your selections. Then you will be directed to a secure paypal page, where once your transaction is successful you will return to our site where you click to download your photos in a zip file immediately.
Payment Method
You will need to tell our shopping cart which payment method you would like to use to pay for your purchases. By default the payment method is PPP (pay per purchase). Using this payment method you will need to pay during the checkout process. If other payment methods are available (e.g. Subscription or Package) you can select another payment method in the Payment Method drop down menu. You need to purchase these options before you are able use them. They can be purchased through the Products page.
Product Return Policy
Due to extra costs using paypal to offer you an instant download feature we do not offer refunds or returns.
Print Usage

These files are a higher quality for use in printed publications. They have a resolution of 300dpi and are saved as high quality JPG files. Should you require higher resolution or different file types, please contact us directly by phone or email with your specifications.

You are granted a licence for a ONE TIME USE - This means that you can use the image for one type of publication. If you use the image in a brochure, you do not have the right to then create a new product such as a magazine ad which uses the same image.

Prices on downloaded files are for that resolution image. Higher resolution files are offered on a different pricing structure based on type of usage. ie; a small brochure ad for a nonprofit organization will carry a lower price than a usage involving, for example, a nationally published magazine.

The Lightbox
The Lightbox is YOUR collection of images. You may add up to 30 images to your lightbox. If you wish to purchase an image that is in your lightbox, click on the thumbnail to view the enlarged image. Select the items that you want to purchase and click on the "add to cart" button.
Shopping Cart

The shopping cart displays your order details, if you wish to delete an image from your order before proceeding to checkout, simply hit the remove link on the right side.